Ae99 Privacy Policy — Our Commitment to Protecting Your Data

At ae99, every piece of your information, every transaction, and your personal identity are held in trust. This page explains exactly what data we collect, why we collect it, and how it is kept secure.

Last updated: January 2026
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Why You Should Read This Privacy Policy

Opening an account at ae99 means sharing certain information with us — your name, mobile number, and payment details. You have every right to know how we use that information. This page explains exactly that.

Ae99 believes privacy is a fundamental right. Whenever data is collected, there is a clear reason for it — and that reason is shared with you transparently. No personal information is ever sold to advertisers or third parties.

Contact: For any privacy-related questions or concerns, contact us directly: support@ae99.life

Ae99's Core Data Protection Principles

We uphold these commitments to protect the privacy of every member

Bank-grade encryption

Every connection on ae99 is secured with SSL/TLS encryption. Your password, payment details, and personal data cannot be read by any third party.

No data selling

Ae99 never sells members' personal data to advertisers, data brokers, or any other business. Your data belongs to you.

Minimal Data Collection

Ae99 only collects the data that is strictly necessary to provide its services. We do not request or retain information we don't need.

In Your Control

On ae99, you can view, correct, and delete your own data at any time. Reach out to support whenever you wish to exercise these rights.

Clear explanations in Bengali

Every clause of this privacy policy is written in plain, straightforward language. Nothing is hidden behind complex legal jargon.

Advance notice of changes

If ae99 makes any major changes to its privacy policy, members will be notified in advance by email or in-app notification.

What Types of Data Does ae99 Collect

For full transparency, each category of data is explained separately.

Identity Information

Name, date of birth, and gender — basic identity details provided at registration. A copy of your national ID may be used for KYC verification.

Contact information

Mobile number and email address. Used for account verification, support, and important notifications.

Financial Information

Partial bKash/Nagad number or bank account details. Full PINs and passwords are never stored.

Usage Data

Betting history, game logs, and transaction records. Used for resolving account disputes and detecting fraud.

Technical Information

IP address, browser type, and device type. Required for security verification and detecting malicious access.

Support conversations

Live chat and email records, retained as evidence for service quality improvement and dispute resolution.

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What Data Is Collected and How

Ae99 collects data in two ways: information you provide directly and data generated automatically. During registration, you submit your name, mobile number, and date of birth — this is your primary data. For KYC verification, you may later be asked to provide a copy of your ID and a photo.

Automatically generated data includes your browsing behavior, login timestamps, device used, and IP address. This data does not directly identify you but is used to maintain security.

ae99's Policy: We do not ask for any information that isn't needed to provide the service. Collecting data beyond what's necessary is not something we do.

Some financial information is required to process deposits and withdrawals. However, ae99 will never ask for or store your bKash PIN, Nagad passcode, or bank password.

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Why Your Data Is Used

Every piece of data collected on ae99 has a defined purpose. Retaining or using data without a clear reason goes against ae99's policy.

  • Account management: To send login confirmations, security verifications, and account-related notifications.
  • Transaction Processing: To process deposits and withdrawals safely.
  • Legal Obligations: To comply with anti-money laundering laws and KYC requirements.
  • Fraud prevention: To detect multiple accounts, bot usage, or suspicious activity.
  • Service improvement: To generate aggregated, anonymized statistics on how features are being used across the platform.
  • Customer Support: To provide effective support by maintaining the context of previous conversations.
Use of Data for Marketing: ae99 only sends notifications about offers and promotions that apply to your own account. You can turn off notifications at any time.
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Who receives your data

The most important aspect of ae99's Privacy Policy is its transparency around data sharing. Below is a clear breakdown of who your data may be shared with and under what circumstances:

  • Payment Processors: Payment gateways receive only the transaction information necessary to process deposits and withdrawals. No additional data is shared beyond that.
  • Legal Authorities: Information may be disclosed in accordance with court orders, lawful requests from investigative authorities, or anti-money laundering regulations.
  • Technology service providers: Trusted providers for server hosting and cybersecurity may be used, all of whom are contractually bound to comply with ae99's privacy standards.

Rest assured: ae99 never sells or transfers your data to advertising companies, data brokers, or any other third party for commercial purposes.

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How long your data is kept

Data collected on ae99 is not kept indefinitely. Each category of data has a defined retention period.

  • Account Information: For the duration your account is active and for a minimum of 5 years after closure — as required by law.
  • Transaction Records: Financial regulations require this data to be retained for 5–7 years.
  • KYC Documents: 5 years from the date of the last transaction.
  • Support Conversations: For up to 2 years for dispute resolution purposes.
  • Technical Logs: 90 days for security analysis.

Once the retention period expires, data is securely deleted or anonymized. Data management at ae99 runs through fully automated processes.

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Cookies & Technical Tracking

The ae99 website uses cookies — small files stored in your browser that help maintain your login session and measure site performance.

To disable optional cookies, manage your cookie preferences through your browser settings. Disabling essential cookies may cause some site features to stop working.

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Your Rights Over Your Data

Every ae99 member has certain rights over their own data. Contact support to exercise any of these rights.

Right to Access Your Data

You can request a copy of the information ae99 holds about you. Submit a request to Support and it will be provided within 14 business days.

Right to Correct Your Data

If any of your information is incorrect — such as a misspelled name or a wrong date of birth — you can request a correction.

Right to erasure

After account closure, you may request deletion of any data that goes beyond what is legally required to be retained.

Right to restrict processing

You can request that your data not be used for specific purposes — for example, if you no longer wish to receive marketing messages.

Right to Data Portability

You can request your transaction history and account information in a downloadable format.

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Children's Privacy

Ae99 strictly refrains from providing services to anyone under the age of 18. No data from minors is collected or stored.

If an account is confirmed to belong to someone under 18, ae99 will immediately move to delete all associated data and permanently close the account.

For Parents: If you suspect a child or dependent in your care is using ae99, please contact us immediately at support@ae99.lifeContact us at.

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Privacy Policy changes

Ae99 may update this Privacy Policy as needed. The method of notification will vary depending on the nature and extent of the changes.

  • Minor Changes (such as clarifying language): the update date at the top of the page will be revised.
  • Major Changes (such as collecting new types of data or introducing new sharing practices): members will be notified in advance via email or a pop-up notice on first login.

Continuing to use ae99 after a revised policy takes effect will be taken as acceptance of the new terms. If you do not agree with the changes, you may request that your account be closed.

Commitment: ae99 will never introduce changes that weaken members' privacy rights. Any updates will aim to strengthen protections further.

Your rights at a glance

What you can do with your data on ae99

👁️
View

You can request a copy of your data

✏️
Fix

You can correct any incorrect information

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Delete

Request deletion of applicable data

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Restrict

You can restrict certain uses

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Export

You can download your data

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File a Complaint

Report privacy violations directly

Ae99's approach to privacy

People naturally have reservations about sharing personal information online, and that concern is valid. In many cases, platforms have treated user data as a commodity — selling it to advertisers or using it for profiling.

Ae99 chooses a different path. When someone in Bangladesh shares their name, mobile number, and financial details on a betting platform, they have one expectation — that their information stays safe and is used solely for their benefit. ae99's Privacy Policy honors that expectation.

In practice, some data sharing is unavoidable in order to deliver services. For example, if you request a withdrawal via bKash, bKash's system needs your number to process it. But that sharing is strictly limited to that transaction — nothing beyond it. ae99 also contractually enforces these boundaries with its technology partners.

From a security standpoint, ae99 conducts regular technical reviews. If a data breach is ever suspected, ae99 will notify the affected members immediately and take all necessary steps. Quietly covering things up is not how ae99 operates.

A common question we hear is: "Can anyone else see my betting history?" The answer is no. Your betting activity, withdrawal records, and game logs are completely private. Only the account-level support team can access them when necessary, and solely for the purpose of resolving that member's issue.

If you ever have a concern about privacy on ae99, we want to hear it directly from you. If anything in this policy seems unreasonable or unnecessary, let our support team know. ae99 reviews its policies based on member feedback and makes changes where needed.

Privacy Contact
Typically a response within 24 hours
support@ae99.life
Live Chat
24/7 support in Bengali
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General Inquiries

Common Questions About the Welcome Bonus & Friend Referral Program

Once registration at ae99 is complete, your first deposit automatically triggers the welcome bonus — no separate code needed. The bonus is credited to your account automatically. Typically, you receive a match bonus based on a percentage of your first deposit. For example, a 100% welcome bonus means depositing ৳1,000 earns you an additional ৳1,000 in bonus funds, bringing your total balance to ৳2,000. Bonus funds cannot be withdrawn directly — you must first place bets totaling a specified amount (the wagering requirement), which is clearly stated alongside the bonus offer at the time of registration. The wagering must be completed within a set number of days; once the period expires, the bonus is forfeited. Your bonus balance and cash balance are displayed separately, and you can track how much of each has been used from your account.

To join ae99's referral program, go to the Promotions or Referral section of your account — there you'll find your unique referral link or code. Send the link to a friend, and when they register using it, the connection is recorded automatically. Once your referred friend makes their first deposit and places the required amount in bets, a reward will be added to your account. The reward amount depends on the active referral offer at the time — sometimes a cash bonus, sometimes a free bet. There is generally no cap on how many people you can refer with a single link, but each referred person must be a new and genuine member. Anyone who already has an ae99 account will not count toward your referral bonus. Current referral offers are kept up to date on the Promotions page.
Related policies

Alongside this Privacy Policy, ae99's Terms & Conditions and Responsible gambling We also recommend reading this page. Going through all three documents together gives you a fuller picture of your overall experience.

Join a safe and trusted platform today

Your data is secure, your privacy is protected — enjoy betting at ae99 with complete peace of mind.

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