When a match is cancelled or abandoned at ae99, bet settlement depends on how much of the match was played at the time.
Match fully cancelled: If a match never starts or is cancelled shortly after, the full stake is generally refunded. In this case, the bet is treated as "void".
Match abandoned mid-game: For cricket, once a specific number of overs have been completed (e.g., 3 days in a Test or 20 overs in an ODI) and an official result is declared, ae99 settles bets accordingly. For football, bets are generally voided if 90 minutes are not completed or if the match is abandoned before the scheduled time.
- Stakes for fully cancelled bets are refunded to your wallet within 24 hours.
- For partially played matches, ae99 settles according to its own rules and sends a notification to your account.
- For any settlement queries, contact support within 48 hours.
Ae99's VIP program isn't just a title — every tier comes with real, tangible benefits. VIP status is determined automatically based on each member's betting activity.
VIP tiers and their benefits:
- Silver: Weekly cashback bonus and faster withdrawal processing.
- Gold: Higher cashback rates, invitations to exclusive events, and a dedicated support agent.
- Platinum: Personal account manager, higher deposit and withdrawal limits, birthday bonus, and priority withdrawals.
- Diamond: Custom bonus offers, maximum cashback, access to VIP events, and exclusive gifts.
VIP tier is evaluated monthly. As your betting volume increases, you are automatically upgraded to a higher tier. You can check your current VIP status under the "Profile" section of your account dashboard.
Winnings at ae99 are typically credited to your main account balance within 15 minutes to 1 hour after match settlement. For live bets, the settlement process begins once the match has ended.
Withdrawal processing time:
- bKash & Nagad: Usually within 1–3 hours of your request, and no longer than 24 hours.
- Rocket: 2–6 hours, up to 24 hours during peak times.
- Bank Transfer: 1–3 business days.
The minimum withdrawal amount is ৳500. If KYC verification hasn't been completed, your first withdrawal may take a little longer — so make sure to submit your ID documents in your profile ahead of time.
Some details entered during ae99 registration can be updated directly, while others require assistance from the support team.
You can change these yourself:
- Password — directly from Account Settings.
- Contact email — from your Profile page.
- Notification preferences — via Settings.
Changes must be made through Support:
- Name change: A photo of your National ID is required. Correcting a name spelling is possible, but changing to a completely different name is not.
- Mobile number change: A new number is registered after verifying via OTP sent to the old number. If you no longer have access to the old number, you'll need to verify your identity using a valid ID document.
- Date of Birth: Date of birth generally cannot be changed after registration — so make sure to enter the correct information when signing up.
Contact Support: support@ae99.life — usually resolved within 24 hours on business days.
Minimum deposit amount at ae99 ৳200. This is relatively low compared to other betting platforms in Bangladesh — making ae99 a solid option if you want to start on a tight budget.
Minimum deposit by payment method:
- bKash: ৳200
- Nagad: ৳200
- Rocket: ৳200
- Bank Transfer: ৳500 (subject to the bank's own limits)
Maximum deposit limits vary depending on your account type and verification level. Accounts with completed KYC are eligible for higher limits.
Ae99 has a dedicated mobile app, available for download directly from the ae99 website — not on Google Play Store or the App Store.
Steps to install the Android app:
- Log in to the ae99 website and click the "Download App" button.
- The APK file will begin downloading. Once the download is complete, open the file.
- If prompted to allow installation from "unknown sources", go to your settings and grant permission for that specific browser or file manager.
- Once installation is complete, the app icon will appear. Log in and use it as normal.
For iOS (iPhone) users: Open the ae99 website directly in your browser and use the "Add to Home Screen" option — it works just like a native app.
The app is updated regularly. When a new version is released, you'll receive a notification on the site or within the app.
When you're logged in to ae99, head to the Sports Betting section and you'll see real-time scores displayed alongside active matches. Scores update automatically — no need to refresh the page.
Where to find live scores:
- On the Sports Betting page, click on any live match to view the detailed scorecard.
- Over-by-over updates for cricket and real-time goal, corner, and card data for football — all available live.
- In live betting mode, you'll see the odds update in real time as the score changes.
Live Streaming: Live video streaming is also available for selected events on ae99. Matches with streaming have a video icon next to them — click it to start watching the live broadcast. You need at least ৳1 in your account balance to access the stream.